Refund Policy
Last updated: July 7, 2026
1. Free Plan
Craftific.com offers a free plan that requires no credit card and does not expire. If you are unsure whether Craftific.com fits your needs, we recommend starting on the free plan before subscribing to a paid plan.
2. Paid Subscriptions
Pro and Studio plans are billed on a recurring basis (monthly or yearly, depending on the option you select) through our payment processor, Dodo Payments, who acts as the merchant of record for all purchases. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.
3. 14-Day Money-Back Guarantee
If you are not satisfied with a Pro or Studio subscription, you may request a full refund within 14 days of your first payment for that plan. To request a refund, email contactus@craftific.com with the email address used for your account. Refunds under this guarantee are issued to the original payment method within 5–10 business days.
This 14-day guarantee applies once per customer, per plan. It does not apply to renewal payments after the first billing cycle, or to repeat subscriptions by the same customer to the same plan.
4. Renewal Charges
Subscription renewals are not eligible for refunds solely on the basis of non-use. We encourage you to cancel before your renewal date if you no longer wish to continue your subscription. You can cancel at any time from your account settings, and your access will continue until the end of the current billing period — we do not prorate or refund partial billing periods on standard cancellations.
5. Exceptions
We will consider refunds outside the standard policy above in cases such as:
- Duplicate or accidental charges
- Billing errors caused by Craftific.com or our payment processor
- Extended service unavailability that materially prevented you from using the plan you paid for
To request a review, contact us at contactus@craftific.com with details of your account and the charge in question. We review these requests on a case-by-case basis.
6. How to Cancel
You can cancel your subscription at any time from within your Craftific.com account settings, or by emailing contactus@craftific.com. Cancelling stops future renewal charges; it does not automatically trigger a refund for the current billing period unless you qualify under the guarantee in Section 3 or the exceptions in Section 5.
7. Chargebacks
If you have a billing concern, please contact us directly first at contactus@craftific.com so we can resolve it quickly. Initiating a chargeback with your bank or card issuer without first contacting us may result in suspension of your account while the matter is investigated.
8. Contact
For refund requests or billing questions: contactus@craftific.com